Premier Switch Solutions jobs fresh graduate

Premier Switch Solutions invites qualified applicants for the various positions. Premier Switch Solutions Ethiopia is invites job seekers for appointment.

PSS is a consortium owned by six private banks i.e, Awash Bank, Nib International Bank, Hibret Bank, Berhan Bank, Addis International Bank, and Cooperative Bank of Oromia. It was established in 2009 by the visionary banks to save the high investment cost of the modern payment platform and deliver electronic payment services to financial institutions with a shared system. It commenced operation officially on July 5, 2012, with 165 million Birr.

The interested applicants can apply before the closing date of application. For more information please read the full article.

Quick Details about Premier Switch Solutions

  • Hiring Organization: Premier Switch Solutions
  • know as:- PSS
  • Founded2009
  • Organization Type: Technology Banking Company
  • Organization Size: 10- 50+ employees
  • Headquarters: Addis Ababa, Ethiopia
  • Official Website:www.psseth.com

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The interested applicants can apply before the closing date of application. For more information please read the full article.

NB: Whenever you are looking for job in Ethiopia, just remember www.ethioworks.com We hope that ethioworks.com will help you find your dream job quickly and easily.

Recently the has published an employment notification in Addis Zemen regarding the currently vacant post on various posts. Therefore, interested Ethiopia Govt job seekers must apply before the closing date.

Position:- Junior Customer Experience Officer

  • Educational Qualification :- Bachelor Degree in Computer Science, Information Technology or related fields
  • This is an entry level position; no experience is required.
  • Training in ITIL
  • Relevant professional certification is advantageous
  • Implement policies, procedures and process documents for the customer relationship.
  • Assist in conducting performance metrics.
  • Assist in the implementation of the SLA and OLA with relevant stakeholders.
  • Handle customer support requests, feedbacks, complaints, incidents and ensure proper response is delivered in the most effective way.
  • Monitor and follow transaction processing, interfaces, terminals, cash positions, networks, power, etc and ensure the necessary steps have taken to fix issues and/or forward them to the relevant work units, vendors and customers for resolution.
  • Attend inbound and outbound calls and provide real time response to enquiries.
  • Maintain records of all incidents, inquiries, complaints, feedbacks received from customers timely.
  • Assist in vendor relationship and monitor all customer support activities.
  • Escalate and follow-up for the resolutions of issues internally to management and externally to customers and vendors as per the escalation matrix provided.
  • Assist in building knowledge base from the customer experience journey and lessons.
  • Prepare periodic reports
  • Perform any other duties as may be assigned from time to time by the supervisor
  • Deadline:- Oct 24, 2021

Position 2:-Junior IT Officer

  • Educational Qualification:- Bachelor’s Degree in ICT, Computer Science, Information Systems, Computer Engineering, or a related field
  • This is an entry level, no experience required
  • Involve in the development of highly available and best performing systems to meet the customer expectation to acquire knowledge.
  • Support during implementation of fixes and issues that are logged to vendors’ portals.
  • Involve in different payment application and other related projects.
  • Assist in the investigation and analyses of trace files.
  • Assist in the maintenance, upgrade and migration of database and related systems.
  • Attend incidents, interruptions, malfunctions, and system quality reductions at any moment
  • Prepare periodic reports
  • Perform any other duties as may be assigned from time to time by the supervisor
  • Deadline:- Oct 24, 2021

How to Apply?

Interested applicants who meet the required qualifications are invited to submit their updated CV and copies of relevant documents within 10 days of this announcement.

  • We only accept applications sent via our email:  pss.hr@pss-ethiopia.com
  • Please write clearly for which position you applied on the email subject line.

NB. : Only short-listed candidates will be contacted 

 

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