Cooperative Bank of Oromia Vacancy 2021

Cooperative Bank of Oromia Vacancy 2021:Cooperative Bank of Oromia invites qualified and experienced applicants for the various positions. Coop is invites job seekers for appointment. It’s a great opportunity to work under them.

Coopbank is the fastest growing bank in Ethiopia with the highest number of customers from private banks. The bank has a vision of becoming the leading private bank in the country by the year 2025.

The interested applicants can apply online through the official career page of Cooperative Bank of Oromia before the closing date of application. For more information please read the full article.

Quick Details about COOP

  • Organization:Cooperative Bank of Oromia
  • Commonly Known as: COOP
  • Formerly Known as: CBO
  • Founded: 29 October 2004
  • Organization Type: Financial services
  • Number of employees: 4,300+
  • Headquarters:Get House Building, Africa Ave, Addis Ababa, Ethiopia
  • Official Website: www.coopbankoromia.com.et

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The interested applicants can apply before the closing date of application. For more information please read the full article.

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COOP Job Notifications 2021

The Cooperative Bank of Oromia (COOP)  wants to recruit employees in the following vacant positions the details of which are mentioned below.

Position 1: Senior Manager, Customer Relationship Management Team

  • Duty Station: Hosana District Office
  • Job Grade: XI

Required Competency

  • Knowledge of overall Banking Operations (Domestic, Foreign, Digital Banking, and Interest Free Banking).
  • *Banking Business and Industry Knowledge.
  • *Knowledge of Banking Directives, Regulations, and related Proclamations.
  • *Customer Relationship Management Skill
  • *Ability to advice and direct customers
  • *Strategic thinking
  • *Sound knowledge of IFRS
  • *Ability to identify, retrieve and interpret information from a variety of sources to produce reports to multiple audiences
  • *Excellent communication skills, written, verbal, presentation, and negotiation
  • *Problem solving skills
  • *Good analytical skills with the ability to analyze financial and statistical data and present findings  
  • *Strong organizational skills with the ability to plan, prioritize and make decisions 
  • *Advanced leadership, Strong coaching ability, Conflict management skills
  • *Team building knowledge, highly self-motivated
  • *Experience of meeting tight deadlines and targets, demonstrating an ability to achieve despite constraints or obstacles
  • *Demonstrated commitment to continuous improvement and change 
  • *Ability to develop and maintain good working relationships with internal and external partners 
  • *Effective consultation, negotiation and influencing skills

Education and Experience

  • MA or BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Eight years for BA or Six Year for MA relevant Banking experience

Main Roles and Responsibilities

  • *Identify and develop new sources of business, to acquire and recruit new potential customers and develop strong relationships, to optimize the utilization of all products and services of the bank
  • *Retain existing customers by developing and maintaining fruitful relationship with the current customers 
  • *Resolve customer issues i.e: investigates and resolves customer complaints regarding service.
  • *Ensure customers’ needs are met.
  • *Guide branch customer service initiatives as per the established service standards of the bank
  • *Engage branch staffs to reinforces customer relation and promotes the service culture
  • *Support branch staffs on developing, managing, and growing customer relationships,
  • *Develop and enhance good relationships with community and other financial institutions.
  • *Prepare schedule for regular face-to-face meetings with the corporate customer of the branch for business discussion at the preference place of the customers,
  • *Ensure that all customers of the branch are well informed on bank’s product and services 
  • *Refer opportunities to other business segment managers where appropriate
  • *Develop and monitor bank sales strategies to get area’s competitive advantage 
  • *Provides innovative and productive inputs to enhance the efficiency of the branch and widen the scope of the business to increase revenues as well.
  • *Support and coordinates the marketing efforts of the branch
  • *Marketing branch within the community to attract business
  • *Represents the bank in social and official affairs
  • *Implement the designed strategy for the growth of quality services and customer recruitment
  • *Ensure all document related to credit and Trade Service are properly and timely forwarded to the respective organs
  • *Maintains and oversees all banking procedures and processes
  • *Ensure proper communication of policies, procedures, circulars and other business communications to staff of the branch,
  • *Approve branches expense as per the limit.
  • *Ensure effective and proper utilization of branch’s resources,
  • *Rectify discrepancies and comments reported by internal auditors and controller,
  • *Monitor, verify, rectify and update all accounting records.
  • *Perform any other tasks as assigned by supervisor

Position 2: Senior Manager, Corporate Risk Management Team

  • Duty Station: Risk and Compliance Management Process
  • Job Grade: XI

Required Competency

  • *Good knowledge about banking risks, risk management techniques and methodology
  • *Good knowledge of operational policy, procedure and overall strategic direction of the bank
  • *Knowledge of polices, regulations and directives related to Financial sectors
  • *Knowledge of macro and micro economic/business environment
  • *Analytical report writing and risks assessment skill
  • *Ability to use or employ technologies
  • *Ability to think outside the box and visualize adverse risk scenarios
  • *Strategic-thinking ability
  • *Problem solving mantra
  • *Ability to proactively understand risk problems
  • *Ability to foresee opportunities/threats
  • *Ability to work under stress and meet deadlines

Education and Experience

  • MA or BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Eight years for BA or Six Year for MA relevant Banking experience

Main Roles and Responsibilities

  • *Periodically review all risks (credit, liquidity, market, Strategic, IT, reputation risks, etc), produce report on the corporate risks of the bank with recommendations on mitigation mechanism;
  • *Analyze critical developments in the banking sector and draw management attentions on any issue deemed to be concern to the bank;
  • *Developing risk systems (e.g. including risk tolerance levels), policy and procedures relating to risk identification, measurement, monitoring and control;
  • *Provide quality assurance on risk management reports
  • *Conduct stress testing on credit portfolio and other balance sheet items in relation to environmental changes and develop contingency plans with concerned processes to deal with them ahead;
  • *Coordinate loan and other risk reviews as per the regulatory requirements and monitor adequacy of provisioning;
  • *Provide training and clarifications on risk matters for the first line of defense teams;
  • *Establish risk management related relationships and manage risk topics among other processes;
  • *Perform other related duties as deemed necessary;

Position 3: Manager, Call Center

  • Duty Station: Customer Experience Sub-Process
  • Job Grade: X

Required Competency

  • *The ability to discover the needs of customers and strive to deliver services and products to meet these needs and deliver high quality services within the available resources.
  • *Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • *Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • *Knowledge of management principles and familiarity with company products, services, and policies.
  • *Strong coaching and leadership skills, ability to motivate employees.
  • *Fluent speaker in Afaan Oromo and Amharic, other language is advantageous 
  • *Solid knowledge of online customer engagement platforms and channels
  • *Great organizational and time management abilities
  • *Superb communication, collaboration, and problem-solving skills
  • *Positive attitude to work and change.
  • *Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines
  • *Decisiveness and attention to detail

Education and Experience

  • *BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Seven years relevant Banking experience

Main Roles and Responsibilities

  • *Delivering a comprehensive service to enquiring customers
  • *Manage and monitor all activities of a call center on a daily basis.
  • *Ensure customer inquiries are answered promptly.
  • *Assist and support call center staff in handling customer traffic.
  • *Schedule and monitor all call center activities.
  • *Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • *Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • *Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • *Assisting other management team members in identifying trends and establishing call center goals.
  • *Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • *Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • *Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • *Identifying customer needs and taking proactive steps to maintain positive experiences
  • *Documenting processes and logging technical issues, as well as customer compliments and complaints
  • *Define and cascades KPI’s to employees under his/her domain
  • *Takes necessary tasks and actions in order to ensure that the defined *KPI’s are reached 
  • *Call listening and giving feedback to Agents on how they can improve
  • *Ongoing coaching and development of team.

Position 4: Manager, Customer Experience & Compliant Handling

  • Duty Station: Customer Experience Sub-Process
  • Job Grade: X

Required Competency

  • *The ability to discover the needs of customers and strive to deliver services and products to meet these needs and deliver high quality services within the available resources 
  • *Knowledge of research principles, practice and methods
  • *Experience in questioner development
  • *Experience in research and mapping survey
  • *Able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers
  • *Well versed in effectively interacting with clients to identify and process their requirements
  • *Strong coaching and leadership skills, ability to motivate employees.
  • *Solid knowledge of online customer engagement platforms and channels.
  • *Fluent speaker in Afaan Oromo and Amharic, other language is advantageous 
  • *Great organizational and time management abilities.
  • *Superb communication, collaboration, and problem-solving skills.
  • *Positive attitude to work and change.
  • *Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
  • *Able to multi-task
  • *Self-motivated and passionate about improving the quality of customer service.
  • *Ability to multitask and remain calm under pressure, especially during peak hours or intense situations

Education and Experience

  • BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Seven years relevant Banking experience

Main Roles and Responsibilities

  • Sample telephone surveys of people who have used our services and report on the findings of these.
  • *Delivering a comprehensive service to enquiring customers
  • *Tracking customer experiences across online and offline channels, devices, and touchpoints
  • *Carry out telephone surveys of complainants and to assess complainants’ satisfaction with how their complaint was handled and to identify any learning.
  • *Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.
  • *Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • *Identifying customer needs and taking proactive steps to maintain positive experiences.
  • *Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • *Carry out telephone surveys of complainants and to assess complainants’ satisfaction with how their complaint was handled and to identify any learning
  • *Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members.
  • *Handle mystery shopping by using check lists
  • *Identifying customer needs and taking proactive steps to maintain positive experiences
  • *Analyzing customer feedback on product ranges and new releases, as well as preparing reports
  • Documenting processes and logging technical issues, as well as customer compliments

Position 5: Principal Operational Compliance Management Officer

  • Duty Station: Risk & Compliance Management 
  • Job Grade: IX

Required Competency

  • *Good knowledge about banking and compliance risks, risk management techniques and methodology
  • *Good knowledge of operational policy, procedure and overall strategic direction of the bank
  • *Knowledge of regulations and directives related to financial sectors
  • *Knowledge of macro and micro economic/business environment;
  • *Analytical report writing and risks assessment skill
  • *Strong computer skill in Windows, MS Office and other programs;
  • *Self-starter and ability to perform duties without supervision;
  • *Keen interest in learning, openness to change and growth;
  • *Willingness to work under stress and ability to meet deadlines;

Education and Experience

  • BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Six years relevant Banking experience

Main Roles and Responsibilities

  • *Review, collect and analyse operational compliance gaps in order to provide consistent and meaningful operational compliance assurance;
  • *Conduct operational compliance reviews at selected branches and processes
  • *Support various processes in the optimization of operational compliance management processes (tools, reporting, monitoring, etc);
  • *Regularly review, compile and follow up operational compliance reports of district compliance team and internal controllers;
  • *Ensure quality of operational compliance risk reporting;
  • *Conduct loan reviews as per the regulatory requirements and monitor adequacy of provisioning;
  • *Review district compliance teams reports and regularly update follow-up log; 
  • *Follow-up rectification of irregularities identified by district compliance teams and controllers;  
  • *Performs other related duties as required by his/her supervisor/Risk and Compliance Process

Position 6: Principal, IT Risk Management Officer

  • Duty Station: Risk & Compliance Management Process
  • Job Grade: IX

Required Competency

  • *Good knowledge about II risks, IT risk management framework and techniques 
  • *Knowledge of core and other bank’s systems, polices, procedures and related regulations
  • *Analytical report writing and IT risks assessment skill
  • *Ability to think outside the box and visualize adverse IT risk scenarios
  • *Ability to proactively understand IT risk problems
  • *Ability to work under stress and meet deadlines
  • *Self-starter and ability to perform duties without supervision;
  • *Keen interest in learning, openness to change and growth;

Education and Experience

  • BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Six years relevant Banking experience /BSc Degree in IT related Experience on Information System or have experience on IT Risk

Main Roles and Responsibilities

  • *Periodically review IT risks, produce reports with recommendations on mitigation mechanism;
  • *Analyze critical developments in IT risks and draw management attentions on any issue deemed to be concern to the bank;
  • *Draft IT risk management systems (e.g. including risk tolerance levels), policy and procedures relating to IT risk identification, measurement, monitoring and control;
  • *Conduct IT risks assessment at selected work organs
  • *Support staff and other processes in standardization of risk management processes (tools, reporting, monitoring, etc);
  • *Regularly follow-up rectification of the identified irregularities
  • *Perform other related duties as deemed necessary

Position 7: Retail and SMEs Banking CRM

  • Duty Station: Adama District Office, Eastern Finfinne District Office, South Finfinne District Office, North Finfinne District Office, Hossana District Office, Chiro District Office
  • Job Grade: IX

Required Competency

  • Knowledge of overall Banking Operations (Domestic, Foreign, Digital Banking, and Interest Free Banking);
  • *Banking Business and Industry Knowledge;
  • *Knowledge of Banking Directives, Regulations, and related Proclamations;
  • *Customer Relationship Management Skill
  • *Ability to advice and direct customers
  • *Understands the basic mechanisms of general financial products and services
  • *Strong persuasion, negotiation, and advisory skills
  • *Knowledge of the credit policy, procedure, and overall strategic directions of the Bank.
  • *Ability to respond to all client enquiries and instructions and the capability of advising and resolving most issues and requests.
  • *Communication skills 
  • *Marketing and sales skills
  • *Relationship building
  • *Flexibility
  • *Detail oriented
  • *Interpersonal skills
  • *Ability to develop and maintain good working relationships with internal and external partners
  • *Excellent communication skills, written, verbal, presentation, and negotiation
  • *Learning Agility

Education and Experience

  • BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Six years relevant Banking experience.

Main Roles and Responsibilities

  • Identify and develop new sources of business, to acquire and recruit new potential customers and develop strong relationships, to optimize the utilization of all products and services of the bank
  • *Retain existing customers by developing and maintaining fruitful relationship with the current customers 
  • *Resolve customer issues i.e: investigates and resolves customer complaints regarding service.
  • *Ensure customers’ needs are met.
  • *Guide branch customer service initiatives as per the established service standards of the bank
  • *Engage branch staffs to reinforces customer relation and promotes the service culture
  • *Support branch staffs on developing, managing and growing customer relationships,
  • *Develop and enhance good relationships with community and other financial institutions.
  • *Prepare schedule for regular face-to-face meetings with the corporate customer of the branch for business discussion at the preference place of the customers,
  • *Ensure that all customers of the branch are well informed on bank’s product and services 
  • *Refer opportunities to other business segment managers where appropriate
  • *Develop and monitor bank sales strategies to get area’s competitive advantage 
  • *Provides innovative and productive inputs to enhance the efficiency of the branch and widen the scope of the business to increase revenues as well.
  • *Support and coordinates the marketing efforts of the branch
  • *Marketing branch within the community to attract business
  • *Represents the bank in social and official affairs
  • *Implement the designed strategy for the growth of quality services and customer recruitment
  • *Ensure all document related to credit and Trade Service are properly and timely forwarded to the respective organs
  • *Manage and monitor loan portfolio and ensure that long outstanding suspense accounts are cleared timely.
  • *Maintains and oversees all banking procedures and processes
  • *Ensure proper communication of policies, procedures, circulars and other business communications to staff of the branch,
  • *Approve branches expense as per the limit.
  • *Ensure effective and proper utilization of branch’s resources,
  • *Rectify discrepancies and comments reported by internal auditors and controller,
  • *Monitor, verify, rectify and update all accounting records.
  • *Ensure compliance and monitoring is in place in accordance with rules, regulations and standards,
  • *Prepare financial statements and operational reports for the district and head office.
  • *Checks and balances daily cash on hand against journal and cash book and ensures that subsidiary accounts balance with their respective general ledger positions.

Position 8: Associate MSMEs Customer Relationship Manager

  • Duty Station: MSMEs Banking 
  • Job Grade: VIII

Required Competency

  • Good understanding of Entrepreneurship, startup business and MSMEs    
  • *Persuasives and strong negotiation skills 
  • *Excellent writing skill in developing various documents mainly business plan/feasibility study 
  • *Knowledge of the credit policy, procedure, and overall strategic directions of the Bank.
  • *Ability to develop and maintain good working relationships with internal and external partners
  • *Excellent in communication and enter personal skills 
  • *Fluent speaker in Afaan Oromo and Amharic 
  • *Open mind and Flexible  
  • *Positive attitude to work and change
  • *Strong collaboration, with ability to collaborate with teams from cross-functional disciplines
  • *Able to work under tight deadlines and cope under pressure

Education and Experience

  • BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Five years relevant Banking experience

Main Roles and Responsibilities

  • *Identify start up business, innovators and entrepreneurs 
  • *Ensure clients are well informed on bank’s product and services
  • *Develop business plan, operational plan and feasibility study for MSMEs customers 
  • *Guides and provide intensive advice in order to ensure MSMEs business are in the right track and ensure their sustainability 
  • *Create a link with external partners in order to attract funds, technical trainings and professional support for MSMEs
  • *Develop Proposals and concept notes for internal and external purposes 
  • *Design and coordinate capacity building programs in order to unleash full potential of MSMEs 
  • *Working with the product development unit under the guidance of the Director *MSME Banking, establish new lines of credit and investment for clients.
  • *Establish new borrowing relationships for the unit, preparing the required credit and financial analysis as per the bank policies and procedures in consultation with the customer 
  • *Implement and maintain complete control aspects on MSME business to monitor their progress
  • *Understand MSMEs business models and how the bank’s products and services can be integrated to them.
  • *Research and maintain knowledge to ensure adherence with all applicable regulatory requirements and compliance policy and procedures, and adhere to all such standards, both legal and regulatory, to avoid exposing the Bank to undue risk.
  • *Provide input in the development and implementation of Retail and SME Banking *Process strategies, policies, and procedures to achieve Coop bank’s strategic objectives.
  • *Collects and asses loan processing documents based on the checklist
  • *Ensure that any loan availed from the bank is being used for the intended purposes 
  • *Prepares due diligence report 
  • *Facilitates disbursement of approved loans
  • *Monitors and follows periodic loan repayments 
  • *Verifies the physical conditions of customers’ business and assets  
  • *Takes necessary actions in order to ensure that the defined KPI’s are reached 
  • *Compiling and keeping of customer loan file
  • *Prepare various reports as deemed necessary

Position 9: Customer Experience and Compliant Handling Expert  

  • Duty Station: Customer Experience Sub Process
  • Job Grade: VIII

Required Competency

  • *Knowledge of research principles, practice and methods
  • *Experience in questioner development
  • *Experience in research and mapping survey
  • *The ability to discover the needs of customers and strive to deliver services and products to meet these needs and deliver high quality services within the available resources 
  • *Able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers
  • *Well versed in effectively interacting with clients to identify and process their requirements
  • *Solid knowledge of online customer engagement platforms and channels.
  • *Great organizational and time management abilities.
  • *Fluent speaker in Afaan Oromo and Amharic, other language is advantageous 
  • *Superb communication, collaboration, and problem-solving skills.
  • *Positive attitude to work and change.
  • *Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
  • *Able to multi-task
  • *Self-motivated and passionate about improving the quality of customer service.
  • *Ability to multitask and remain calm under pressure, especially during peak hours or intense situations

Education and Experience

  • BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Five years relevant Banking experience

Main Roles and Responsibilities

  • Sample telephone surveys of people who have used our services and report on the findings of these.
  • *Delivering a comprehensive service to enquiring customers
  • *Tracking customer experiences across online and offline channels, devices, and touchpoints
  • *Carry out telephone surveys of complainants and to assess complainants’ satisfaction with how their complaint was handled and to identify any learning.
  • *Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.
  • *Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • *Identifying customer needs and taking proactive steps to maintain positive experiences.
  • *Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • *Carry out telephone surveys of complainants and to assess complainants’ satisfaction with how their complaint was handled and to identify any learning
  • *Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members.
  • *Handle mystery shopping by using check lists
  • *Identifying customer needs and taking proactive steps to maintain positive experiences
  • *Analyzing customer feedback on product ranges and new releases, as well as preparing reports
  • *Documenting processes and logging technical issues, as well as customer compliments and complaints
  • *Performing product tests, evaluating after-sales and support services, and facilitating improvements

Position 10: Call Center Management Expert

  • Duty Station: Customer Experience Sub-Process
  • Job Grade: VIII

Required Competency

  • The ability to discover the needs of customers and strive to deliver services and products to meet these needs and deliver high quality services within the available resources.
  • *Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • *Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • *Knowledge of management principles and familiarity with company products, services, and policies.
  • *Strong coaching and leadership skills, ability to motivate employees.
  • *Fluent speaker in Afaan Oromo and Amharic, other language is advantageous 
  • *Solid knowledge of online customer engagement platforms and channels.
  • *Great organizational and time management abilities.
  • *Superb communication, collaboration, and problem-solving skills.
  • *Positive attitude to work and change.
  • *Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
  • *Decisiveness and attention to detail

Education and Experience

*MA/BA degree in Accounting, Economics, Management and other Business-related fields and Minimum of five years related banking experience for BA or four years for MA

Main Roles and Responsibilities

  • Delivering a comprehensive service to enquiring customers
  • *Manage and monitor all activities of a call center on a daily basis.
  • *Ensure customer inquiries are answered promptly.
  • *Assist and support call center staff in handling customer traffic.
  • *Schedule and monitor all call center activities.
  • *Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • *Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • *Leading team meetings, asking questions to better understand the calls 
  • manage the daily running of the call center, including sourcing equipment, effective resource planning and applying call center strategies and operations
  • *undertake needs assessments, performance reviews and cost/benefit analyses
  • *set/meet performance targets for speed, efficiency, sales and quality
  • *ensure all relevant communications and data are updated and recorded
  • advise clients on products and services available
  • *liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues
  • *maintain up-to-date knowledge of industry developments and involvement in networks
  • *monitor random calls to improve quality, minimize errors and track operative performance
  • review the performance of staff, identify training needs and plan training sessions
  • record statistics, user rates and the performance levels of the center
  • prepare reports on these statistics, rates and performance levels
  • handle the most complex customer complaints or enquiries organize shift patterns and the number of staff required to meet demand
  • coach, motivate and retain the staff

Position 11: Human Capital Business Partner Officer 

  • Duty Station: Central Finfinne District Office, Eastern Finfinne District Office, Western Finfinne District Office, Adama District Office, Hawassa District Office,Shashemene District Office, Dire Dawa District Office, Nekemte District Office, Hosanna District Office and Jimma District Office.
  • Job Grade: VI

Required Competency

  • Knowledge of competency based human capital management;
  • *Knowledge of preparing minutes of the human capital selection committee minutes,
  • *Knowledge of competency-based interviewing;
  • *Knowledge of human capital management laws and proclamations;
  • *Ability to provide advisory role for line managers on matters related to human capital management;
  • *Knowledge of workplace dispute resolution mechanisms; 
  • *Knowledge of devising different Human Capital Management policies and procedures;
  • *Advanced knowledge of end-to-end Strategic Human Capital Management functions;
  • *Knowledge of Managing Employee Performance and Succession Planning and *Management;
  • *Knowledge of using MS Excel;
  • *Knowledge of Banking business;

Education and Experience

  • BA degree in Economics, Management, Human Resources and other Business-related fields and minimum of Three years related experience( Banking experience are advantageous)

Main Roles and Responsibilities

  • Plan the human capital requirement of the bank in collaboration with district *Manager, Human Capital Business Partner;
  • * Identify and advertise the internal promotion/lateral transfer notices;
  • * Manage, handle and solve promotional and transfer issues, disciplinary cases, employee grievances and general employee issues;
  • * Ensure the profile of internal applicants’ is prepared and submitted for selection committee timely;
  • * Ensure performance appraisal of each employee is completed and the record is kept accordingly;
  • * Receive lateral transfer requests from employees and take subsequent actions;
  • * Ensure that the human capital transaction effects are applied; profiles are updated accordingly;
  • * Resolve workplace employee complaints in consultation with the discipline committee;
  • * Contribute to the development and implementation of talent management strategies, policies, and procedures to achieve Coopbank’s strategic goals;
  • * Oversee the development, implementation, and management of talent management processes and tools;
  • * Run high-potential management and development programs that are aligned with long-term business objectives;
  • * Propose actions to manage supply or demand gaps in HC forecasting processes;
  • * Participate in the development of competency framework of the bank;
  • * Participate in the preparation of job description of employees of the bank;
  • * Keep job descriptions and salary ranges up to date for all positions in collaboration with the Manager, Rewards Management;
  • * Prepare and submit the bank’s short and long-term manpower requirements for approval in collaboration with Human Capital Acquisition and Onboarding;
  • * Estimate the number and type of employees that the bank will require in the future in collaboration with Human Capital Acquisition and Onboarding;
  • * Assist other HCM Teams in other assignments as deemed necessary

Position 12: Performance Management Officer

  • Duty Station: Central Finfinne District Office, Eastern Finfinne District Office, Western Finfinne District Office, Adama District Office, Hawassa District Office, Shashemene District Office,
  • Dire Dawa District Office, Nekemte District Office, Jimma District Office, South Finfinne District Office, North Finfinne District Office, Assela District Office, Hosanna District Office and Chiro District Office
  • Job Grade: VI

Required Competency

  • Strategic thinking
  • *Computer Knowledge (Microsoft Excel and Microsoft Access)
  • *Banking Business Acumen 
  • *Understanding of performance indicators and their purpose
  • *Ability to identify, retrieve and interpret information from a variety of sources to produce reports to multiple audiences
  • *Ability to develop and maintain good working relationships with internal and external partners
  • *Banking industry knowledge
  • *Effective consultation and influencing skills
  • *Excellent communication skills, written, verbal, presentation, and negotiation
  • *Problem solving skills
  • *Planning skills
  • *Learning Agility 

Education and Experience

  • BA degree in Economics, Management, Human Resources and other Business-related fields and minimum of Three years of Banking  experience

Main Roles and Responsibilities

  • Implement and institutionalize an effective accountability system across the Bank through a rigorous Strategy Execution management process.
  • *Lead on the annual review and target setting of performance indicators and methods to capture key business activity
  • *Co-ordinate and drive Strategy formulation and review through an in-depth Strategic and *Situational Analysis of external and internal operating environment.
  • *Coordinate the development of strategic initiatives through operational and strategy review sessions and identify major activities, timelines, and targets.
  • *Ensure organizational alignment to the Strategy for both business and support functions.
  • *Participate in establishment of strategy expenditure budget required to drive implementation of strategic initiatives portfolio and seamlessly coordinate implementation of these initiatives.
  • *Ensure the alignment of employees to strategy by guiding Top-Down Planning and ensuring that Executive personal objectives, key competency, and career development as well as incentives are linked to the strategy.
  • *Facilitate strategic communication plan to all staff to ensure deep understanding of *Strategy across all employees for effective alignment to the Bank’s Mission, Values, *Vision and Strategic Objectives.
  • *Collaborate with various work organs to collect business data to complete timely analysis.
  • *Perform business analysis and reporting to management for decision making purposes.
  • *Prepares reports monthly, quarterly, semi-annually, and annually as well as on ad-hoc basis as need be.
  • *Coordinate the Annual Planning Cycle and ensure operating plans and budget are linked to the Strategy.
  • *Continuously review the district’s processes to ensure efficiency; reduce wastage of resources and drive productivity by improving systems and work processes.
  • *Influence and drive the district’s change initiatives in support of business strategies.
  • *Develop business presentations to management when required.
  • *Work with the team to develop innovative business techniques and models.
  • *Ensure adherence to the defined culture by demonstration of appropriate behavior required to meet district’s demands and performance expectations.
  • *Performs other related duties as emanates from the post, as and when assigned by the Supervisor

Position 13:Compliance Officer

  • Duty station: Central Finfinne District Ofice, Eastern Finfinne District Office, Western Finfinne District Office, South Finfinne District Office, North Finfinne District Office, Adama District Office, Assela District Office, Hawassa District Office, Hosanna District Office, Shashemene District Office, Nekemete District Office, Jimma District Office, Dire Dawa District Office and Chiro District Office
  • Job Grade: VI

Required Competency

  • Good knowledge about banking and compliance risks, risk management techniques and methodology
  • *Good knowledge of operational policy, procedure and overall strategic direction of the bank
  • *Knowledge of regulations and directives related to Financial sectors
  • *Knowledge of macro and micro economic/business environment;
  • *Analytical report writing and risks assessment skill
  • *Strong computer skill in Windows, MS Office and other programs;
  • *Self-starter and ability to perform duties without supervision;
  • *Keen interest in learning, openness to change and growth;
  • *Willingness to work under stress and ability to meet deadlines;
  • Education and Experience
  • *BA degree in Economics, Accounting, Management, and other Business-related fields and minimum of Three years relevant Banking experience

Main Roles and Responsibilities

  • Review, collect and analyze operational compliance gaps in order to provide consistent and meaningful operational compliance assurance;
  • *Conduct operational compliance reviews at selected branches and processes
  • *Support various processes in the optimization of operational compliance management processes (tools, reporting, monitoring, etc);
  • *Regularly review, compile and follow up operational compliance reports of district compliance team and internal controllers;
  • *Ensure quality of operational compliance risk reporting;
  • *Conduct loan reviews as per the regulatory requirements and monitor adequacy of provisioning;
  • *Review district compliance teams reports and regularly update follow-up log; 
  • *Follow-up rectification of irregularities identified by district compliance teams and controllers;  
  • *Performs other related duties as required by his/her supervisor/Risk and Compliance Process

HOW TO APPLY?

For all the above positions:

  • The applicants must have desirable skill, knowledge and attributes.
  • The applicant must have proven proficiency in Afan Oromo, Amharic, and English languages. Knowledge of other local languages in the respective duty stations is also an added advantage.
  • Remuneration:  As per the Bank’s salary scale and benefit scheme
  • Terms of employment: Permanent after probationary period
  • Registration Deadline: September 14, 2021

Place of Registration: HRM Process located on Bole Road, on Dembel City Center 4th Floor (Kindly use Lift Number 6)                                   

Interested applicants who fulfill the above criteria can submit copies of non-returnable CV with application letter to Cooperative Bank of Oromia, HRM Process Office located on Bole Road Dembel City Center 4th floor, (kindly use lift No. 6) within seven consecutive working days from the date of announcement.

Apply Now

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